Senior Implementation Manager

Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI.

As a rapidly scaling Series A startup that raised $34 million in funding, we're proud to partner with globally recognized brands such as ASUS, Docker, Activision, H&R Block, and many others. Our diverse team of curious, open, and hard-working individuals is committed to cultivating a fast-paced, agile culture that values personal and professional growth.
 

About The Role

We’re hiring a Senior Implementation Manager to lead the delivery of Improvado’s Professional Services projects. This is a hands-on role. Your main focus will be guiding clients through onboarding and implementation of our data product:

• You will act as a technical consultant for the clients: explaining product capabilities, validating marketing use cases, connecting data sources and data schemas and ensuring everything is structured correctly for reporting including marketing dashboards.
• You’ll manage custom implementations end-to-end and take ownership of the technical side — especially around data modeling, decompose work to appropriate tasks and handover to analytics with ongoing technical supervision and proper UAT.

What You’ll Do

• Lead full-cycle client implementations and manage multiple projects at once
• Work directly with client data, validating SQL models and database structures
• Turn messy marketing data into scalable, analytics-ready datasets
• Run client meetings, set expectations, and drive delivery at a high standard
• Own project plans, scope, timelines, and communication
• Partner with Engineering, Product, Sales, and Support to ensure smooth execution

About You

• Experience with marketing data or BI tools
• Solid understanding of data modeling, relational databases, and analytical schema design
• 3+ years in client-facing technical roles (Project Lead, Sales Engineer, TAM, etc.)
• Able to run complex projects independently and keep multiple priorities under control
• Comfortable leading conversations with clients at all levels
• Strong SQL skills — confident with querying, validating, and troubleshooting data
• Technically hands-on — not just coordination, but willingness to deep-dive to data work and understand the full picture

Nice to Have

• Interest in AI tools and automating workflows
• Comfortable jumping in and solving customer issues directly when needed

What We Offer:

• Remote-first environment 
• Competitive compensation 
• Medical and dental benefits 
• 401K plan 
• Unlimited PTO
• Paid holidays 
• Professional development reimbursement