Senior Implementation Manager
Remote
Contracted to Full Time
Experienced
Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like ASUS, Docker, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance.
We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution.
About the Role
We’re hiring a Senior Implementation Manager to lead the delivery of Improvado’s Professional Services projects. This is a hands-on role. Your main focus will be guiding clients through onboarding and implementation of our data product:
- You will act as a technical consultant for clients, explaining product capabilities, validating marketing use cases, connecting data sources and data schemas, and ensuring everything is structured correctly for reporting, including marketing dashboards.
- You’ll manage custom implementations end-to-end and take ownership of the technical side — especially around data modelling, decomposing work into appropriate tasks and handover to analytics with ongoing technical supervision and proper UAT.
What You’ll Do
- Lead full-cycle client implementations and manage multiple projects at once
- Work directly with client data, validating SQL models and database structures
- Turn messy marketing data into scalable, analytics-ready datasets
- Run client meetings, set expectations, and drive delivery at a high standard
- Own project plans, scope, timelines, and communication
- Partner with Engineering, Product, Sales, and Support to ensure smooth execution
About You
- Experience with marketing data or BI tools
- Solid understanding of data modeling, relational databases, and analytical schema design
- 3+ years in client-facing technical roles (Project Lead, Sales Engineer, TAM, etc.)
- Able to run complex projects independently and keep multiple priorities under control
- Comfortable leading conversations with clients at all levels
- Strong SQL skills — confident with querying, validating, and troubleshooting data
- Technically hands-on — not just coordination, but willingness to deep-dive to data work and understand the full picture
Nice to Have
- Interest in AI tools and automating workflows
- Comfortable jumping in and solving customer issues directly when needed
What We Offer:
- Remote-first environment
- Strong product/market fit: marketing data product for US-based enterprises
- 20 working days of PTO per year
- US holidays and additional days off
- Extremely fun & open startup environment
- Professional development reimbursement
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