Technical Account Manager

Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like ASUS, Docker, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance.

We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution.

About The Role

We are looking for a Technical Account MAnager who will play a critical role in delivering and overseeing the full spectrum of Improvado’s Product & Services offerings. This is a hands-on leadership position — not just facilitation — requiring someone who can independently execute complex projects while bringing deep expertise in at least one of the following areas: solution design and architecture, data modeling, marketing, or BI/data visualization.

Success in this role is defined by seamless execution of our projects, the ability to influence outcomes through subject-matter expertise, and consistently driving value for our clients.

Key Responsibilities:

• Able to work with clients to utilize marketing analytics and AI tools to analyze campaign performance, derive insights, and optimize strategies
• Prioritize customer success with a strong commitment to high-quality support and delivery.
• Independently create detailed project and resource plans while collaborating closely with clients and internal Professional Services practice leads.
• Lead strategic client meetings and consultations, providing guidance and expertise.
• Manage client relationships end-to-end, maintaining accountability throughout the entire client lifecycle. Including contract discussions, upsell opportunities research, and budget management.
• Partner closely with Sales, Engineering, Product, and Support teams to ensure alignment with company goals and seamless execution.

Required Qualifications

• Fluent in English and confident in client communication to lead client conversations, facilitate discussions, and drive alignment.
• Proven track record of independently managing and executing projects, with at least 3 years of experience in client-facing roles such as Project Lead, Sales Engineer, Technical Account Manager, or similar.
• 3+ years of account management experience within a marketing agency setting, with a focus on enterprise accounts.
• Solid understanding of data modeling, with working SQL knowledge to query, validate, and troubleshoot data in support of analytics needs.
• Strong project management skills enabling you to plan, coordinate, and execute projects from start to finish.

Nice to Have:

• Curiosity about AI technologies and willingness to explore new ways of working with AI tools.
• Ability to take ownership and independently resolve customer challenges when needed.

What We Offer:

• Remote-first environment 
• Competitive compensation 
• Medical and dental benefits 
• 401K plan 
• Unlimited PTO
• Paid holidays 
• Professional development reimbursement